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Terms & Conditions

Melanie’s Garden Terms & Conditions

Last updated 10th September 2013

About Us

Melanie’s Garden and this web site are owned by Melanie Capper Director of Melanie’s Garden.

Ordering from Melanie’s Garden

Orders can be placed through our website, www.melaniesgarden.co.uk or by telephoning 01932 341180 during office hours, which are currently 9am-6pm, Monday-Friday.

UK and International Order Processing and Despatch times

Any telephone or web orders, whether placed on a working day, a weekend, or a holiday, will not be looked at until the next working day. Once you have paid for an order, any changes will be treated as a new order.

UK Despatch times:

Most in-stock orders are despatched from our premises within 2 working days Monday-Friday (may take up to 5 working days in busy periods). We cannot guarantee despatch times in situations affected by circumstances beyond our control. You will receive an e-mail from us the day we despatch your order. We will send your parcel using Royal Mail’s 2nd Class service.

UK Delivery times:

Royal Mail 2nd Class - usually takes 2-3 working days for delivery after despatch but delivery times can vary with Royal Mail for various reasons. Risk of damage or loss of the goods passes to you on delivery.

Outside Mainland UK, Europe & International Delivery times:

International Despatch Times

Most in-stock orders are despatched from our premises within 2 working days Monday-Friday (may take longer in busy periods). We cannot guarantee despatch times in situations affected by circumstances beyond our control. You will receive an e-mail from us the day we despatch your order. Your parcel will be sent by Royal Mail Airmail service.

International Delivery Times

Once parcels are despatched by us, delivery times can vary from country to country. Risk of damage or loss of the goods passes to you on delivery.

Postage Costs

We endeavour wherever possible to keep P&P costs as low as possible for our customers and even FREE for mainland UK orders over £50.00.

UK Mainland

Free for all orders over £50.00. If the value of your order is under £50.00 then P&P costs are £3.50 per order.

Outside Mainland UK, Europe & International

Please contact us for further details.

Product Availability

We endeavour to only display products on this web site which are in stock. However, all products and services are subject to availability. If your order cannot be fulfilled within our usual despatch time you will be contacted. It may (but only very rarely) happen that a product is discontinued after you have ordered it, in this case you will be given a full refund.

Payment

Payment can be made by Gift Voucher, PayPal or Cheques can be made out to Melanie’s Garden.

Prices, Quotes and Bulk Orders

We endeavour to ensure accurate pricing in both our catalogue and on our website. Prices are subject to change without notice and our website has the most up to date prices. Prices are quoted in UK Sterling (£) including VAT.

Whilst we do not impose minimum order quantities, ordering items in bulk can result in free delivery (for orders over £50).

VAT

VAT is included in the price of the product.

VAT - UK customers/shipping address

VAT is already included in your order.

VAT - EU Countries

VAT is already included in your order.

There may be non-VAT related import and custom duties and taxes applicable to your shipping destination that Melanie’s Garden cannot be held responsible for. If you have questions about these taxes please contact your local customs office.

International Orders (any non-EU country)

There may be import and custom duties and taxes applicable to your shipping destination that Melanie’s Garden cannot be held responsible for. If you have questions about these taxes please contact your local customs office.

Customs Duties and Taxes

There may be non-VAT related import and custom duties and taxes applicable to your shipping destination that Melanie’s Garden cannot be held responsible for. If you have questions about these taxes please contact your local customs office. Melanie’s Garden cannot be held responsible for any Import or Customs Duties or Taxes charged by your country.

Returns

It is our aim to offer 100% satisfaction. We will be happy to replace any faulty goods or redress any errors that we have made in connection with an order. You have the right to cancel your order within seven days of placing it with us, or seven days of receipt of the goods (whichever is the longer) but any goods may be returned within 14 days from the day they are received providing they are unopened and unused. If they are unopened and unused or you cancel your order before we send out your parcel, we will be happy to refund your full payment, excluding return postage costs (if applicable). This is in addition to your statutory rights. If there are any claims, errors, or discrepancies, these must be reported immediately.

Many customers want to know why they can't get a refund on a product that they have opened but not used and wish to return to us. The reason is that we can no longer guarantee the quality of the product once you have opened it and so we cannot sell it to someone else. Due to the time and high expense involved, we regret that we cannot send samples.

If for some reason you need to return an item, please contact us using our web site contact form, email us on info@melaniesgarden.co.uk or call 01932 341180.

Lost or Damaged Goods

In the unlikely event that your product is lost or damaged in transit, please contact us in writing or by email at info@melaniesgarden.co.uk. In the case of non-delivery, please wait for 7 days after despatch (UK and EU countries) or 15 days from the date of despatch (non-EU and International) before contacting us. In the case of damage please contact us within 48 hours of receipt and return the product to the address that we will provide you with via email. We will either: refund you the postage costs or give you credit towards your next order.

Items missing in your parcel

If any item is short delivered and has been charged for Melanie’s Garden will cover the cost of freight in resending the goods as soon as is possible.

Returned Parcels

If your parcel is returned to us through no fault of our own, we may charge you a redelivery cost. Please ensure that you give us correct delivery information when ordering.

Liability and Disclaimer

Product liability

The stability and nature of our products may be altered depending on storage conditions.

The information on this website and in our publications is as comprehensive and current as we can make it and is provided in good faith. While we have obviously done our utmost to provide current and accurate information, there may be errors. We cannot be responsible for any actions or loss arising from any errors/omissions we have made or on the reliance/misuse of this information.

Melanie’s Garden expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Melanie’s Garden as to the appropriateness or fitness for any use. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose. As the ordinary or otherwise use(s) of this product is outside the control of Melanie’s Garden , no warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Melanie’s Garden cannot accept any liability in this regard. The liability of Melanie’s Garden is limited to the value of the goods and does not include any consequential loss.

Precaution

The information published on our website, whether in our newsletters, articles, product descriptions or otherwise is not intended as a substitute for personal medical advice. Before making any decision regarding your personal health, please consult a GP, Medical Herbalist, qualified Aromatherapist or other qualified health practitioner. Pregnant women, the elderly, those with skin sensitivities or problems, or those with difficult medical conditions should be particularly careful when using new products. It’s a good idea to let your GP, Medical Herbalist, Qualified Aromatherapist or Health Practitioner know that you are considering the use of Herbs or Essential Oils as some may cross-react with conventional drugs you are, or may be considering, taking. Report any side effects to your personal Health Care Practitioner.

We have instructions for a simple Skin allergy test on our website and recommend using this test prior to applying any new cosmetic including Melanie's Garden products.

Using this website

Anyone making use of any information contained in this website or information sent to them from Melanie’s Garden staff and associates must exercise their independent judgment in determining its appropriateness for a particular purpose or use. We endeavour to keep the information on this website and in our publications up to date and accurate. However, we are not liable for any inaccuracies that may exist or and in no event will Melanie’s Garden be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites. Your use of this website, and any dispute arising out of such use of the website will be governed under English law without conflict to European laws and any dispute, if it cannot be resolved amicably, will be decided solely by the competent courts in England.

Privacy and Security

Your information will not be abused in any way. We do not rent, share, sell, or by any other method give your email address to anyone. As a customer of Melanie’s Garden, or by submitting your details to us, you will receive material pertaining to Melanie’s Garden only and will not be put on a general sales list. We will not make your personal details available outside our organisation without your consent, unless obliged by law.

Melanie’s Garden members - News/mailing list sign-up

By signing up as a Melanie’s Garden member on our website you will receive e-mails with information on special offers from Melanie’s Garden, relevant articles and product news. We may also use the information we collect occasionally to notify you about important changes to the Melanie’s Garden web site and new services. To opt out of the Melanie’s Garden mailing list: at the top and bottom of each e-mail is an ‘unsubscribe’ button for you to click. Please follow the instructions and your email address will be removed from our mailing list. You do not have to register a customer account in order to be on our mailing list/a Melanie’s Garden member.

Melanie’s Garden Customers - account registration

When you register as a Melanie’s Garden customer at Melanie’s Garden we take security and privacy of ALL of your data very seriously. Our back office operations are secure, even though this data does not include any of your payment details or credit card information. An SSL (Secure Sockets Layer) Certificate safeguards your data by using a public-and-private key encryption system, making information exchanged unintelligible to anyone other than the intended recipients. Our SSL certificate is supplied by GeoTrust, leaders in online identity and trust services. You do not have to sign up as a Melanie’s Garden member when you register as an Melanie’s Garden customer but can do so during or after registration process.

Melanie’s Garden customers - no account

You can buy from Melanie’s Garden without registering a customer account. Your details will not be stored and you will have to provide your address and contact details every time you place a new order.